Good questions.
Clear answers.

For your first toy, start with what feels comfortable to you. We suggest considering three things:

Start simple. Not sure where to begin? A compact external vibrator with simple controls is a practical first choice. Look for a gentle starting setting and adjustable intensity, so you can explore gradually without needing lots of modes or complicated features.

Body-safe materials. Choose 100% body-safe, premium medical-grade silicone that is hypoallergenic and phthalate-free.

Maintenance & care. A fully waterproof design, intuitive controls, and easy USB rechargeability can make cleaning and everyday care simpler. Check each product’s specifications to find the features that suit you.

Air-suction devices use pulses of air for focused stimulation, while vibration delivers rhythmic movement through direct contact.

If you’d like to explore both sensations, combination or dual-action designs bring them together in one device.

Start with what feels comfortable for you. Consider size, shape, adjustable intensity, and whether you prefer solo or shared use.

If you’re new, compact designs and simple controls can be a good starting point. Check the product page for dimensions and features before choosing.

We’re selective about what makes it onto our shelves. Every product must meet our standards:

• Medical-grade silicone: All skin-contact silicone must be 100% medical-grade, soft, and non-porous.
• Free from specific substances: Materials must be phthalate-free, BPA-free, and latex-free.
• Material compliance: Materials must meet applicable FDA requirements.
• Electrical compliance: Electronic products must meet applicable CE and RoHS requirements.

If a product doesn’t meet our standards, it doesn’t make our collection.

Yes, absolutely. We source all our products directly from official brand manufacturers and authorized global distributors. We maintain a zero-tolerance policy for counterfeits. Every item sold on coviela.com is guaranteed 100% authentic, brand-new, and individually sealed in its original manufacturer packaging to ensure maximum quality and hygiene.

We prioritize your privacy and discretion. Our products feature quiet motors, with most devices operating at under 50 decibels.

Sound levels vary by model, intensity setting, and surroundings, so quiet operation does not mean completely silent.

For extra discretion: Soft background music or other ambient sounds can help mask operating noise.

Absolutely! Many products in our collection can be enjoyed with a partner, adding variety and connection to your shared moments:

• App-Controlled Options: Compatible models let your partner adjust settings through a mobile app, offering another way to explore together.
• Massage Wands & Compact Vibrators: Versatile choices for shared exploration and targeted external stimulation.
• Dual-Stimulation Designs: Combine two types of stimulation in one device, bringing more variety to your time together.

Pro Tip: Check individual product pages for control options, dimensions, and features to find a comfortable fit for you both.

Always follow your product’s care instructions and waterproof rating.

• Clean: Before and after use, clean with mild, fragrance-free soap and warm water, or a compatible toy cleaner, as directed. Avoid alcohol, acetone, and harsh cleaners. Never rinse or submerge models unless their instructions allow it.
• Dry: Air-dry or gently pat dry with a clean, lint-free cloth. Make sure the toy and charging contacts are completely dry before charging.
• Store: Keep it in a clean storage pouch, somewhere cool and dry, away from direct sunlight. Store toys separately to avoid direct contact.

It depends on the specific product model and its waterproof rating:

• Waterproof — IPX7 Rated: Most of our collection carries an IPX7 rating, providing protection against temporary immersion in water up to 1 meter (3.3 feet) for up to 30 minutes under specified test conditions. Follow the included instructions for shower or bath use. Do not use in hot tubs unless explicitly approved by the manufacturer.
• Splashproof / Water-Resistant: Select models are designed to handle light splashes and cleaning with a damp cloth, but should not be submerged in water. Accessories such as remote controls may have a different rating from the main device.

Important: Always check the “Specifications” section on the individual product page and the included instructions before water use. Never use the device in water while charging, and ensure the device, charging port, and contacts are completely dry before connecting to power.

All our toys are USB-rechargeable.

1. Switch off and dry. Make sure your toy and its charging connection are completely dry.
2. Connect securely. Attach the charging cable designed for your model, then connect the USB end to a USB power source.
3. Charge before use. Fully charge before your first use, and disconnect the cable before turning your toy on. Do not use it while charging.

Charging times differ by model—for example, approximately 50 minutes for Sweet Pop and up to 3 hours for Secret Language.

Yes—use water-based lubricant only with our silicone toys. Avoid silicone-based and oil-based lubricants, including petroleum jelly, massage oils, and plant-based oils.

After use, clean your toy according to its care instructions and let it dry completely before storing.

We accept the following payment methods:

Credit & debit cards: Visa, Mastercard, American Express, Discover, and JCB.

Express checkout: Apple Pay, Google Pay, and Shop Pay.

Digital wallets: PayPal.

Absolutely. We prioritize your privacy and data security above all else:

• 256-Bit SSL Encryption: Our website uses bank-level 256-bit SSL encryption to protect your personal and payment details during transmission.
• PCI-DSS Level 1 Compliant: All payment processing adheres to the highest global standard set by the Payment Card Industry Data Security Standards (PCI-DSS).
• No Financial Data Stored: We never store or have access to your full credit card number or billing passwords on our servers.
• Trusted Partners: Payments are securely routed through certified, end-to-end encrypted gateways supporting major providers like Visa, Mastercard, American Express, and PayPal.

Email support@coviela.com as soon as possible with your order number and the change or cancellation you’re requesting.

Once your order enters processing or has shipped, changes and cancellations are not guaranteed. Please check your items and delivery address carefully before placing your order.

For your privacy, all transactions are processed discreetly. On your credit card or PayPal statement, the charge will simply appear as COVIELA.

There will be no reference to specific product names or sensitive terms on your billing statement, ensuring complete privacy for your purchase.

For hygiene reasons, we do not accept returns or exchanges for change of mind or other non-quality reasons, including unopened items.

If your item is faulty, incorrect, incomplete, or damaged in transit, email support@coviela.com with your order number and details of the issue. Contact us before sending anything back.

This policy does not affect your statutory rights.

Email support@coviela.com with your order number, a description of the issue, and clear photos of the product and relevant packaging.

If needed, provide a short video showing the fault only if it is safe to do so. Show the product only—never send intimate images or videos.

Contact us within 30 days of delivery for a quality issue. Report transit damage as soon as possible, ideally within 48 hours. If you discover the issue later, please still contact us. These timeframes do not limit your statutory rights.

Keep the product and packaging, and do not send anything back until we provide return instructions.

Once your refund is approved, we aim to submit it to your original payment method within one business day.

Your bank or payment provider may need an additional 5–10 business days to credit the funds to your account.

If your refund has not arrived 10 business days after we confirm it was submitted, email support@coviela.com with your order number so we can help.

The manufacturer’s warranty period varies by brand and model. Please refer to your product page for the applicable warranty period and terms.

For help with a warranty claim, email support@coviela.com with your order number and a brief description of the issue. COVIELA will help you through the claim process.

Your statutory rights are not affected.

Your privacy comes first. Protecting your privacy is our highest operational priority. Every order ships in a plain outer box, with no product details, brand names, or sensitive wording on the outside.

We fulfill orders from the United States and China. Items marked “U.S. only” ship from our U.S. fulfillment center. Items marked “Worldwide shipping” ship from our fulfillment center in China.

Items marked “U.S. only” are available for delivery within the 48 contiguous U.S. states only.

Items marked “Worldwide shipping” can be delivered to the countries available at checkout, including destinations across North America, Europe, and other regions. If your country is available for delivery at checkout, we can ship eligible items there.

We process all orders within 48 hours of placement. After dispatch:

• U.S. fulfillment: Delivery within the 48 contiguous U.S. states usually takes 3–5 business days.
• China fulfillment: Delivery to most destinations usually takes 5–8 business days.

Orders often arrive sooner, but these timeframes are estimates and actual delivery may vary. We’ll email you tracking details so you can follow your order.

Once your order has shipped, you will automatically receive a shipping confirmation email containing your tracking number and a direct tracking link.

Click the link in your email to view the latest shipping status and your package’s estimated delivery date, when available.

Please allow 24–48 hours after receiving your shipping confirmation for tracking details to update in the carrier’s system.