Delivery, Handled
With Care.

Where We Ship

We currently operate fulfillment centers in both the United States and China. Items marked “U.S. only” ship from our U.S. fulfillment center and are available for eligible addresses in the 48 contiguous U.S. states and Washington, D.C. Items marked “Worldwide shipping” ship from our China fulfillment center to the supported destinations below.

North America: United States (all 50 states, including Alaska and Hawaii, plus Washington, D.C.) and Canada.

Europe: United Kingdom and all 27 European Union countries—Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Asia & Oceania: Japan and Australia.

Delivery availability depends on the item and your address. Check the delivery label on each product page; eligible countries and shipping options are confirmed at checkout. “Worldwide shipping” refers to these supported destinations, not every country.

Order Processing

All orders are processed within 48 hours of placement. Processing is the time we take to prepare your order; the delivery estimates below begin after dispatch.

We will email you a shipping confirmation once your order has been dispatched. If an order cannot be dispatched as expected, we will contact you.

Estimated Delivery Times

After your order has been dispatched:

U.S. fulfillment: Delivery to eligible addresses in the 48 contiguous U.S. states and Washington, D.C. usually takes 3–5 business days.

China fulfillment: Delivery to most supported destinations usually takes 5–8 business days.

Orders often arrive sooner, but these timeframes are estimates. Business days exclude weekends and public holidays.

Delivery windows are estimates, not guarantees. Actual timing may vary with the destination, carrier, customs clearance, weather, holidays, peak demand, or address verification. We will email you tracking details so you can follow your order.

Shipping Rates

For eligible orders to any supported destination listed above, standard shipping is free when your merchandise subtotal is US$100 or more after all coupons and discounts. For an after-discount merchandise subtotal below US$100, standard shipping is a flat US$8. Taxes and shipping charges do not count toward the US$100 threshold. Your applicable shipping charge is shown at checkout before payment.

For U.S. orders, sales tax, if applicable, will be automatically calculated and displayed at checkout based on the shipping address provided for your order. If no sales tax is applied to your order at checkout, it is because we are not legally required to collect sales tax in your state/jurisdiction at this time.

U.S. customers are responsible for any applicable use taxes in their respective jurisdictions as required by local laws.

Tracking Your Order

Once your order has shipped, you will automatically receive a shipping confirmation email containing your tracking number and a direct tracking link.

Click the link in your email to view the latest shipping status and estimated delivery date, when available. Please allow 24–48 hours after receiving your shipping confirmation for tracking details to update in the carrier’s system.

Privacy in Transit

Unexpected Delays

Orders can be delayed by severe weather, holidays, seasonal demand, carrier disruptions, address verification, or other circumstances outside our reasonable control.

If we learn that an order cannot be dispatched as expected, we will update you and explain any cancellation or refund options available under applicable law.

Addresses & Unsuccessful Delivery

Please check your delivery address before completing checkout. Contact us as soon as possible if you need a correction; changes may not be possible once an order enters processing.

If a parcel is returned because of an incorrect or incomplete address, refusal of delivery, or repeated unsuccessful delivery attempts, additional shipping costs may apply where permitted by law.